At ONENEX MART, we are committed to providing top-notch support for all our products. Our Product Support Policy ensures that you receive the assistance you need to fully enjoy and utilize the products you purchase from us.

1. Product Support Coverage

• Eligible Products: Our product support applies to all products purchased directly from ONENEX MART, whether online or in-store.
• Support Types: We offer support for product setup, troubleshooting, warranty claims, and general inquiries about product features and usage.

2. How to Access Product Support

• Customer Support Team: You can reach out to our customer support team through various channels:
• Email: support@onenexbusiness.com
• Phone +91 86 8085 8085
• Live Chat: Available on our website during business hours.
• Support Ticket: Submit a ticket through our website, and our team will respond promptly.
• Support Hours: Our support team is available Monday to Saturday 10:00AM to 6:30PM.

3. Support Services

• Product Setup Assistance: We provide guidance on setting up your new product, including step-by-step instructions and troubleshooting for any setup issues.
• Troubleshooting: If you encounter problems with a product, our support team can help diagnose and resolve the issue. This may include walk-throughs, remote support, or providing replacement parts if necessary.
• Warranty Claims: If your product is covered under warranty, we will assist you in making a claim, which may involve repair, replacement, or refund, depending on the terms of the warranty.
• Product Information: We can provide detailed information about product features, specifications, and how to get the most out of your purchase.

4. Warranty and Repairs

• Warranty Terms: Most products come with a manufacturer’s warranty, the details of which are provided at the time of purchase. Warranty periods and coverage vary by product and brand.
• Repair Services: If your product requires repair and is within the warranty period, we will arrange for repairs either through our service centers or the manufacturer’s authorized repair facilities. If the product is out of warranty, we can still assist in arranging repairs, though additional costs may apply.

5. Product Returns and Exchanges

For issues related to returns or exchanges, please refer to our Returns and Exchange Policy. Product support may assist with determining if an issue qualifies for a return or exchange.

6. Self-Service Resources

• User Manuals: Access downloadable user manuals for many products directly from our website.
• FAQs: Visit our Frequently Asked Questions (FAQs) section to find answers to common issues.
• Video Tutorials: Watch video tutorials for help with product setup and troubleshooting.

7. Limitations of Support

• Third-Party Products: Support is limited to products purchased from ONENEX MART. For third-party products, we may direct you to the manufacturer or another support channel.
• Out-of-Warranty Products: Support for out-of-warranty products is provided on a best-effort basis and may incur additional charges.
• Software Issues: While we can assist with basic software installation and usage, complex software issues may require direct support from the software developer.

8. Contact Information

If you need further assistance or have questions about our Product Support Policy, please contact us at:

• Email : support@onenexbusiness.com
• Phone: +91 86 8085 8085
• Address: No.6, Indar Building, Old Good Shed Road, FSM Hyper Mall Opp, Tiruchirappalli 620002. Tamilnadu, India.

ONENEX MART is dedicated to ensuring that you have a positive experience with your purchase. Our Product Support Policy is designed to provide you with the help you need, whenever you need it.